When a guest submits a download request from a project, you'll be notified to review and approve it. Once approved, a ZIP file is generated and the guest receives an email with their files.
Before you start: this article is for workspace admins. If you're a guest, see How Guests Can Submit a Download Request.
Get notified
By email: a message describing the request, including the project name and selected content, with a direct link to review it.
In the platform: a badge appears in the Download requests section of your workspace.
Review the request
Open the request from the email link or the Download requests section. From there, you can see the full list of selected content, preview each item, and check its status (approved, pending). Review the selection carefully: once approved, ZIP file generation begins immediately.
Approve the request
Click Approve to confirm. The platform then:
Generates a ZIP file with all the selected content.
Sends the guest an email notification inviting them to download their files.
Manage multiple requests
The Download requests section gives you a central view of every request in your workspace, pending and approved, so you can track status and follow up if needed.
Need to know
If a guest needs to change their selection after submitting, they can cancel and resubmit. You'll get a new notification when the updated request is ready for review.
What's next
Need more help? Reach out to our Support team, we're happy to help.
UI not matching? Your platform may not be updated yet, let us know and we'll help.